Change Voxelizer from one computer to another


#1

how can i reset the voxelizer licence to change to a new computer?


#2

Hello,
You don’t need to reset the license - it is connected to your account. To use Voxelizer on a new computer, you just need to install Voxelizer and log in with your account and password.


#3

we need to change the mail asociated to the licence to a new corporate mail, and the voxelizer says

This license code is invalid or has already been claimed.


#4

WE need some kind of response, there is some way to do what we are asking.


#5

Please create a new Voxelizer account, then we will move the license from the old account to the new one.
Please contact us at support@voxelizer.com, thank you.


#6

I answered your question by mail but I still did not get an answer

I don’t know the previous mail, they want to move both licences to this account

fablab.ptic@gmail.com

it is posible to have both licences in the same account?

thanks…


#7

Hi! Please, check your e-mail.

It is not possible to have two licenses on the same account. One printer provides one license, which can be used for Voxelizer account: for example, if your organisation has three printers, 3 users can have their own Voxelizer accounts.


#8

Ok, then you can confirm that one acount is in fablab.ptic@gmail.com and the other is in aftejera@gmail.com


#9

License 1: fablab.ptic@gmail.com (its 0K)
License 2: fablab.ptic.2@gmail.com


#10

can you confirm this???


#11

Regarding the e-mail fablab.ptic.2@gmail.com, we can’t find it in our system. Did you create a new account with this e-mail?